---
description: >-
  If you have any questions or encounter an issue, reach out to our team, we are
  happy to help!
---

# User Support

Please visit our [Discord ](https://discord.gg/relaychain)and raise a support ticket.



### Steps

1. Join Discord and navigate to the Support channel

<figure><img src="https://1192637962-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LhSDi5FOsfTZIPAw72L%2Fuploads%2F5tlwOdLRACv0xTpDM38S%2Fphoto_2023-04-03_14-02-30.jpg?alt=media&#x26;token=53c37f28-1f14-409d-91bd-57c4fc4e0ef1" alt=""><figcaption></figcaption></figure>

2. Choose "Open a ticket"

<figure><img src="https://1192637962-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0LhSDi5FOsfTZIPAw72L%2Fuploads%2FlIunlPyChg7mWOZkIfTf%2Fphoto_2023-04-03_14-02-51.jpg?alt=media&#x26;token=9f53e282-15d9-4c7d-a089-7e6707bd74b2" alt=""><figcaption></figcaption></figure>

2. Provide details of your issue.
3. If it is a stuck transaction, provide the blockchain transaction ID and where you were bridging to.
4. A member of the Relay support team will help you in the order your ticket was received.&#x20;

